Shipping policy
At Rigid Custom Works, we strive to process and ship your auto parts orders as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Made-to-order and custom items may require additional production time, which will be confirmed with you by email.
Shipping Destinations
We ship worldwide to most countries from our workshop in Dubai, United Arab Emirates. Shipping availability and delivery times may vary depending on your location.
Shipping Methods & Carriers
We ship worldwide with FedEx. Every shipment is fully tracked from dispatch through to delivery, and you will receive tracking details by email as soon as your order leaves our workshop. Service level and available options may vary depending on your destination and package size.
Shipping Costs
Shipping fees are calculated at checkout based on the destination, package weight, and selected shipping method.
Customs, Duties, and Taxes
For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for details.
Delivery Time Estimates
Delivery times vary by destination. The estimates below begin once your order has been dispatched — they are in addition to our 1–3 business day production and processing window, and they exclude any time your parcel is held in customs.
Typical transit times once shipped:
- United Arab Emirates: 1–2 business days
- International: 7–14 business days
These are estimates offered as a guideline and are not guaranteed. Delays may occur due to customs processing, carrier disruption, or circumstances outside our control.
Tracking Your Order
Once your order ships, you will receive a confirmation email with tracking information so you can monitor your shipment’s progress.
Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us promptly at info@rigidcustomworks.com. We will work with the carrier to resolve the issue. For damaged shipments, please send photographs of the packaging and the affected item within 48 hours of delivery so that we can file a claim with the carrier.
Contact Us
If you have any questions about your order or shipping, please reach out to our customer service team at info@rigidcustomworks.com or by phone and WhatsApp on +971 58 600 7668.
Thank you for choosing Rigid Custom Works for your auto parts needs!